Best Practice Enterprise service management

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Success Stories

Read the success stories below to find out how Infra has helped clients around the world to effectively manage their service management and help desk requirements.

Agriculture

Archer Daniels Midland

ADM, the US agricultural giant, selects Infra for IT Service Management across its international network.

Education

University of Technology of Delft (TU Delft)

Infra supports an ITIL implementation at the Netherlands largest technical university.

Finance

The Commonwealth Bank

The Commonwealth Bank of Australia has implemented infraEnterprise to support its Client Delivery division in providing exceptional customer service.

St.George Bank

One of Australia's largest banks uses Infra technology as an enterprise application to support a range of IT Service Management functions.

Government

Dept. for Regional Development

Department for Regional Development (Northern Ireland) chooses Infra technology to manage its extended support network.

DEWR - Federal Dept. Employment and Workplace Relations (media story)

DEWR's decision to replace their existing service management system with Infra is another step on the path of standardizing on Microsoft's .NET architecture.

Ministry of Education

The Ministry of Education underpins its successful IT Service Improvement Program using an ITIL best practice approach supported by infraEnterprise technology.

Sydney 2000 Olympics

The Infra system was run out to Olympic venues around Sydney during the 2000 Olympics, to support a world first coordinated security effort.

Insurance

Future Guarantee – Radian Group

A project to consolidate three problem management systems delivers a strategic business advantage to Radian.

Legal

Kennedys Legal Services

Kennedys legal services moves smoothly to a web based environment across departments.

Local Government

Macedon Ranges Shire Council

Infra has provided a low bandwidth web solution for a local council across a dispersed geographic region, when other vendors said it couldn't be done.

New Plymouth District Council

Integrating infraEnterprise with mapping, ratepayer and contractor systems provides New Plymouth with a single view of all information related to a customer's call.

Southampton City Council

Southampton City Council streamlines procurement process and meets service level agreements with Infra software.

Wellington City Council

Wellington City Council's Knowledge Solutions team breathed new life into their legacy applications using an IT Infrastructure Library (ITIL)-based solution and infraEnterprise.

Petroleum

Karachaganak Petroleum Operating (KPO)

Karachaganak Petroleum Operating (KPO) in Kazakhstan, one of the world's largest oil and gas condensate fields, uses Infra technology to support its IT operations.

Pharmaceutical

Roche Pharmaceuticals

Demanding audit controls require Roche Pharmaceuticals to maintain a rigorous IT change management process.

Publishing

LexisNexis Butterworths

Infra software enables LexisNexis Butterworths' blueprint for IT best practice

Telecom

Tait Communications

An international supplier of mobile radio equipment has created a "virtual team environment" across its global subsidiaries, sharing corporate skills and resources.

Travel

Galileo

Galileo achieves business goals with Infra's web-based global service management software.

Navigant International

Infra's web-based service management solution underpins Navigant's move to a centralized IT support structure to manage its international travel network.

Utility

Country Energy

Country Energy has implemented Infra to integrate its service management infrastructure following a merger of three companies.

For more information on our products and services Contact Infra

Infra provides ITIL Service Management and Help Desk solutions including Incident Management, Problem Management, Configuration Management, Change Management, Release Management, Service Level Management and Availability Management software.

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