Integration

Integrating People and Systems

The need for increased return on investment from technology and greater business agility through its alignment with business goals is a key driver for IT Service Management.

Traditional barriers to integration (such as multiple data silos, technical complexities and cost) are being removed. Application integration strategies and technologies that facilitate re-use of data are contributing to these barriers being removed and the subsequent increase in business agility.

infraEnterprise's unique entirely web-based architecture allows organizations to integrate their ITIL solution with all elements in their existing IT infrastructure. infraEnterprise can be accessed enterprise-wide anywhere, anytime, meaning that globally or geographically dispersed enterprises can draw from one knowledge source and one CMDB.

Figure 1: infraEnterprise Integration Overview

The following components comprise the infraEnterprise integration strategy:

• Microsoft .NET and web services
• LDAP/Active Directory
• Global integration technologies
  (Multi-language, Partitioning and Time Zoning)
• Integration with Network Discovery tools

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