vmware service manager advantage

An Integrated ITIL Service Management Solution

ITIL is an internationally recognized best practice framework for the delivery of quality IT Service Management. It focuses attention on continuous process improvement to optimize service quality, with a reasonable and justifiable cost. ITIL has become the most comprehensive and widely accepted IT Service Management framework in the world.

VMware Service Manager has been independently verified for ITIL V3 service support by Pink Elephant—a guarantee that the application will fully support ITIL within an IT service environment.

Comprehensive IT Service Management processes (including Incident, Problem, Change, Configuration, Release, Service Level and Availability Management) are fully integrated in the single VMware Service Manager application, ensuring seamless workflow between processes. This ensures the implementation of the VMware Service Manager solution provides an enterprise-wide, cost-effective ITIL solution for your business.

VMware Service Manager supports several key ITIL processes and functions.Key capabilities include:

Self-service & Request Fulfilment

  • Service Portfolio Management Customer Self-Service Portal
  • Service Catalog Management
  • Request Fulfilment

Next Generation IT Asset Management

  • Asset Management

Configuration, Change & Release Management

  • Configuration Management
  • Federated CMDB and Automated Discovery
  • Change Management
  • Release and Deployment Management
  • Availability Management

Integrated Service Desk

  • Incident Management
  • Problem Management
  • Knowledge Management
  • Service Level Management
  • Event Management

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