NewsMay 5, 2006
Ionix Service Manager wins prestigious Helpdesk Institute Excellence Award 2006
Ionix Service Manager, in partnership with customer LexisNexis Butterworths, has won this year's Helpdesk Institute (HDI) Excellence Award for "Best Business Use of Support Technology".
The Helpdesk and IT Support Excellence Awards recognize outstanding achievement within the IT Service Management industry at the largest event of its kind in Europe. Winning finalist Ionix Service Manager demonstrated how implementing the IT Ionix Service Managerstructure Library (ITIL)-ready, Ionix Service Manager, allowed LexisNexis Butterworths to create a single point of contact for staff with the IT department that reaches across the business and includes support teams from other departments, including Finance and HR.
The implementation enabled significant business improvements including automated audit compliance for internal and external audits such as Sarbanes-Oxley, and underpinned the achievement of 99.999% server availability of the publisher's mission critical webfarm.
The HDI Excellence Award was presented to Ionix Service Manager's European General Manager Simon Nugent, along with representatives from LexisNexis Butterworths, at a special event at the Natural History Museum in London on April 26, 2006.
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