NewsMarch 17, 2006
Infra Corporation, to showcase their ITIL Service Management solution at ThinkHDI 2006
At ThinkHDI 2006, Infra Corporation will be demonstrating their ITIL Service Management solution infraEnterprise, described as an "ideal . global service desk solution" in a recent vendor analysis conducted by the Help Desk Institute (HDI).
Infra Corporation's Chris Wade explains, "infraEnterprise's 100 per cent web architecture and advanced time zoning and partitioning functionality provide global enterprises with a seamless 24/7 solution".
Partitioning ensures that service desks in different departments and countries see only their own operational data - ideal in an environment where there are many different technologies and systems across a common customer base. Time zoning enables incidents and operation agreements to be linked to a specific time zone so that all calculations are based on local working hours.
infraEnterprise has been implemented locally and internationally across a wide range of commercial and government sectors. It supports best practice methodology including the IT Infrastructure Library (ITIL), Microsoft Operations Framework (MOF) and Knowledge Centered Support (KCS).
For more information on our products and services Contact Infra
|
Partners | Clients