News

December 1, 2003

Infra releases PDA support for field technicians

Infra Corporation has released comprehensive support for PDAs that will increase the efficiency of field technicians by allowing them to access incident and problem job tickets and configuration data while on the move.

The PDA module leverages the fully web-based architecture of Infra's service management application, infraEnterprise, to provide data screens specifically adapted for Blackberry and iPAQ PDAs.

"PDA support means technicians can receive and update details of jobs without having to return to the office or call in. All the configuration and historical data they need to resolve the problem is right there, just as if they were sitting at their desks with their PCs," said Infra Director Chris Wade.

"It is of particular benefit to dispersed operations where technicians need to travel between sites," he added. "PDA support will bring greater efficiency to an organization by allowing technicians to attend to problems more quickly."

The web technology of infraEnterprise is designed to give users "anywhere anytime" access from any web-enabled device, and participate in their company's service management processes, reducing costs and providing flexibility to businesses, said Wade.

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