NewsMay 24, 2002
infraActive to be released with ITIL stamp of approval
Version 6 of infraActive, the infrastructure service management solution from software developer Ionix Service Manager, will be released with ITIL verification from PinkElephant, the North American ITIL consultancy and education specialists.
Pink Verify Compliance, awarded to infraActive following successful auditing during May 2002, is a guarantee that infraActive 6 will fully and smoothly support the ITIL standard within an IT service environment.
PinkElephant's audit of infraActive covered Incident, Problem, Configuration and Change Management. Ionix Service Manager will additionally seek verification for Service Level Agreement and Release Management later in 2002.
What is ITIL?
ITIL (IT Ionix Service Managerstructure Library) is the worldwide de facto standard for IT Service Management. Already well established in Europe, particularly the UK, ITIL is rapidly gaining significance in Australia and the US.
Even Microsoft has recently announced its Microsoft Operations Framework (MOF), which combines the ITIL standards with specific guidelines for using Microsoft products and technologies.
Benefits of ITIL
ITIL is aimed at aligning IT services with the current and future needs of a business, its customers and users. By developing and managing a set of best practice processes, ITIL aims to improve the quality of IT services delivered and reduce the long term cost of providing IT services.
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