Federated CMDB:
Infra Survey

Infra is conducting a global survey to discover how organizations are using a Configuration Management Database (CMDB) to support their IT Service Management operations.

CMDB benchmark survey

* What is the size of your company?	Please Select 1-99 employees 100-199 employees 200-1000 employees More than 1000 employees
* What is the size of your Service Desk?	Please Select 1-9 officers 10-50 officers More than 50 officers
* What country is your Service Desk located in (if distributed, which is the main country)?	Please Select Australia USA UK Albania Algeria American Samoa Andorra Angola Anguilla Antigua Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Barbuda Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire Botswana Brazil British Virgin isl. Brunei Bulgaria Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Rep. Chad Channel Islands Chile China Colombia Congo Cook Islands Costa Rica Croatia Curacao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Faeroe Islands Fiji Finland France French Guiana French Polynesia Gabon Gambia Georgia Germany Ghana Gibraltar Great Britain Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Irak Iran Ireland Ireland, Northern Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liberia Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montserrat Morocco Mozambique Myanmar/Burma Namibia Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Norway Oman Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Reunion Rwanda Saba Saipan Saudi Arabia Scotland Senegal Seychelles Sierra Leone Singapore Slovak Republic Slovenia South Africa South Korea Spain Sri Lanka Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tanzania Thailand Togo Trinidad-Tobago Tunisia Turkey Turkmenistan United Arab Emirates U.S. Virgin Islands U.S.A. Uganda United Kingdom Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Wales Yemen Zaire Zambia Zimbabwe
* Do you maintain a CMDB?	Please Select Yes No
* How is the majority of your configuration data recorded?	Please Select Financial Asset Management System CMDB Software System Excel Spreadsheets Paper Based System

Do you intend to establish a CMDB?

Please Select No Yes, within 12 months Yes within 2 years Yes, but the timeframe is unknown

Do you define relationships within your CMDB?

Please Select Yes No

What percentage of your IT environment is captured in your CMDB?

Please Select 0-19% 20-39% 40-59% 60-79% 80-100%

What percentage of your IT environment is captured in your CMDB?	Please Select 0-19% 20-39% 40-59% 60-79% 80-100%
What have you experienced as being the biggest benefit from maintaining a CMDB?	Accurate information on Configuration Items has supported our other ITIL processes It has helped us to adhere to legal and contractual obligations It has helped us with financial planning It has made our software changes more visible Our security has been improved It has helped us with impact analysis for Change and Problem Management
In your estimation how much effort is required to maintain your CMDB?	An excessive amount Too much effort required, and worsening Too much effort required, but improving A suitable amount Nominal
Do you use automated tools to assist in the maintenance of the configuration data?	Please Select Yes No

Which tools do you use?

Do you intend to use automated tools to assist in the maintenance of the configuration data?	Please Select No Yes, within 12 months Yes within 2 years Yes, but the timeframe is unknown
Which tools would you consider using?

Your Details
* First Name
* Surname
* Company
* Position
* Telephone
* Email

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